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Noticeboard

 Patient Group Report

Our 2014/15 report is now available - please follow the link under the Upload Survey report

Welcome to our new staff

Our new nurse practitioner Beverley Jobson-Cale has now started clinics in our Acute Same day service.

Sara Phelps has joined us as Team Leader

Amy Milnes is our new receptionist

In early April our new Healthcare Assistant will start work with our Nurse team.

Sadly we have said goodbye to Nurse Angela who has been a big part of our clinical team and has taken early retirement. We wish her well as she moves onto a new chapter in her life.

 Appointments

A small number of online appointments are availabe to book. We are planning to make improvements to our online offering in the next few months.

We continue to have a very high number of patients who fail to attend appointments they have made each day so please do remember to cancel so they can be offered to other patients who may really need them . You can cancel your appointments online. 
 

 Online Access to records

We now offer patients access to their records. We will have further information about this on our website shortly. Please note you will need to provide photographic ID to get the required log on. Please ask reception for more information.

New Appointment System and Access

On the 30th June 2014 the surgery started a phased introduction of a new appointment system. We now have an increased number of same day access appointments and telephone slots available for you to book.

We will also be reviewing our prebookable appointments soon.

Our new telephone system was introduced in late August 2014 and we now have one number for all our sites. This is 01964 613221. Please listen carefully to the options to help us direct your call to the appropriate department.

We are currently undertaking a  full review of the Acute Same Day service which include analysing data and access to appointments over a further 4 week period. We will again be asking for patient feedback on your journey from making an appointment to leaving the consultation to see how this has changed since our inital review in September 2014.

Thank you for your support during the change process.



 
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