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Noticeboard

Patient Group Report

Our 2014/15 report is now available - please follow the link under the Upload Survey report

Job Vacancies

Available Roles

  • Dispenser
  • Dispensing Apprentice

We currently looking to recruit into our Dispensing team.  The available roles are a Dispenser and a Dispensing Apprentice. 

Applicants for both roles must have a cheerful manner and be able to multi-task in a busy environment.  You will have good IT and organisational skills, have a can do attitude, you must be flexible, caring and a team player.

Please request an application form stating which role you wish to apply for by email to Julie Withey Business Manager at juliewithey@nhs.net

Welcome to our new staff

Sara Phelps has joined us as Team Leader in reception, you may see Sara in our waiting room and she looks forward to speaking with you. Her role is to improve the service levels we offer

Amy Milnes is our new receptionist who will also be spending some time in our dispensary to hand out medication as part of her role. This is to improve the service we offer from our dispensing team

Our new Healthcare Assistant Evie joined us in April and works closely with our Nurse team. She also stock Doctors rooms and provide chaperoning if required.

Sadly we have said goodbye to Nurse Angela who has been a big part of our clinical team and has taken early retirement. We wish her well as she moves onto a new chapter in her life.

 Appointments

A small number of online appointments are available to book. We are planning to make improvements to our online offering in the next few months.

We continue to have a very high number of patients who fail to attend appointments they have made each day so please do remember to cancel so they can be offered to other patients who may really need them . You can cancel your appointments online. 
 

 Online Access to records

We now offer patients access to their records. We will have further information about this on our website shortly. Please note you will need to provide photographic ID to get the required log on. Please ask reception for more information.

New Appointment System and Access

On the 30th June 2014 the surgery started a phased introduction of a new appointment system. We now have an increased number of same day access appointments and telephone slots available for you to book.

We will also be reviewing our prebookable appointments soon.

Our new telephone system was introduced in late August 2014 and we now have one number for all our sites. This is 01964 613221. Please listen carefully to the options to help us direct your call to the appropriate department.

We are currently undertaking a  full review of the Acute Same Day service which include analysing data and access to appointments over a further 4 week period. We will again be asking for patient feedback on your journey from making an appointment to leaving the consultation to see how this has changed since our inital review in September 2014.

Thank you for your support during the change process.



 
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