Appointments

Personal Consultations - By Appointment

Consultations are by appointment only. The majority of our appointments are available to book up to 4 weeks in advance. Although you are entitled to see any doctor we would prefer you to see the same doctor each time you attend with an ongoing problem, as this helps the doctor to get to know you and your medical history in order to provide you with better medical care.

An appointment may be made by:

• Telephoning the surgery:
  • St Nicholas' Surgery, Withernsea 0844 477 3562
  • St Patrick's Surgery, Patrington 0844 477 3572
  • The Surgery, Roos 01964 671999
• Asking the receptionist in the surgery.
• On-line by following the link below - registration at the surgery is required for this service

We strive to offer an appointment with a GP within 48 hours. Appointments can be booked up to a month in advance. Please do not call before 8.30am or after 6.00pm to make an appointment.

Practice Nurses

You can have an appointment with the nurse without seeing a doctor. In addition to normal nursing duties, our practice nurses provide treatment, carry out diagnostic tests, give advice on healthy lifestyle, provide contraceptive advice and treatment, monitor hormone replacement therapy, do pill checks, take smears and monitor and manage a range of chronic diseases. Chronic diseases that can be managed by our practice nurses include asthma, diabetes, high blood pressure, stroke prevention, heart disease prevention and COPD.

If you cannot attend an appointment please notify the surgery as soon as possible. This saves the doctors’ time and may allow other patients to be seen. Always allow one appointment for each person to be seen.

Urgent Appointments

Patients requiring urgent medical attention will always be seen. Please do not insist on an urgent appointment unless you are in genuine need as you could be preventing a person with a serious condition from seeing the doctor at that time. We encourage advanced booking of appointments whenever possible. Many of our same day urgent appointments are with our Nurse Practitioner. Should all the appointments be booked, the receptionist will take your name and telephone number and will ask a doctor or nurse to call you back to ascertain if there is a medical need for you to be seen the same day. This is a medical decision not a matter of preference.

Telephone Advice

The doctors and practice nurses are happy to discuss problems or give advice over the telephone. Please ring as early in the day as possible. The doctor may not be able to reply until later in the day.

Telephone Call Charges

For most patients there is little or no difference in the price between calling the 0844 number and our old local number. Prices do vary, but according to BT, standard rate tariff calls from a BT Landline to a local number for the surgery during opening hours would cost 3.9p per minute plus a 2.9p call set up fee. Pay as you go mobiles can be expensive.

Home Visits

Whenever possible, please come to the surgery as more facilities are available. If a home visit is necessary because you are too ill or infirm to get to the surgery, please request it before 11.00am. Requests for home visits after 11.00am may be deferred until the next day.

Home visits are at the discretion of the doctor. A difficulty in organising transport is not a reason to request a home visit. A child with a raised temperature does not come to any harm from attending the surgery. Sick children will always be seen as soon as possible if brought to the surgery.

Test Results

The receptionists can advise you that the result of your test is normal or ask you to make an appointment with your doctor. Please call after 2.00pm.

When making an appointment about a test result always make the appointment with the doctor who requested it. To protect confidentiality we only give results to you personally.

Referrals

If you have not heard about a referral to hospital or are concerned about a hospital waiting list, please do not make an appointment with a doctor. The practice secretary will look into such matters and will advise you of the outcome of her investigation.

You may not be aware of what our nursing team do. It is often better to book to see one of the nurses for these conditions than book a GP appointment. Please advise the receptionist when booking the appointment what it is for so we can make sure the correct time is allocated for your appointment and you are booked with the correct member of the nursing team. Some of the things are nursing team do include:
  

BLOOD PRESSURE CHECKS          TRAVEL ADVICE

PILL CHECKS                    CONTRACEPTION ADVICE

HRT REVIEWS                    DIABETIC CHECKS

ASTHMA/COPD CHECKS             HEART/STROKE CLINICS

HEALTH CHECKS                  ZOLADEX INJECTIONS

CONTRACEPTIVE INJECTIONS       SMEARS

VACCINATIONS                   COIL CHECKS

INVESTIGATIONS REQUESTED BY YOUR GP